You can change your password from the Contact Information section of your online account. Passwords must be at least 7 characters long. If you forget your password at any time, we’ll send you a temporary password via email. For this reason, it is important to keep a valid email address on your account. To add/change or validate your email address, please click here.

If you have a username that isn’t your email address, this was provided for your convenience and cannot be changed. However, you can always use your validated email address to sign into your online account. To add/change or validate your email address, please click here.

You can specify which email notifications you’d like to receive from the Contact Information section of your online account. These optional notifications include: Payment Reminders, Payment Receipts, Monthly Invoices, and Special Offers and Promotions. Please note: Some important notifications are standard. For example, we will always notify you if your account details change. For this reason, it is important to keep a valid email address on your account. To add/change or validate your email address, please click here.

If you specified that you are in the Military at the time of your move-in, this information should already be on file. If your Military status should change after you move-in, you will need to visit your Public Storage location and present your Military ID to your Property Manager to update your records.

After you vacate your unit, you will have access to your online account for 90 days. After 90 days, your account login will expire. However, if you make a new reservation or move into a new unit within those 90 days, your account will remain active.